Founders Flash

This week’s stories include eight customer service differentiators, how to find and secure the right grant, and the importance of building a forecast.  Be sure to also look into Lean Launchpad – a class that can teach us all a thing or two about what it takes to build a business.

8 Ways To Provide Outrageously Successful Customer Service – James Black, TalkPath LLC

Different approaches to customer service that yield effective results.

Ask for Public Money, and You May Receive – Louise Lee, The Wall Street Journal

Advice on determining the appropriate grant for you and how to apply.

Why And How Sales Forecasting Is Vital To Management – Tim Berry, OPEN Forum

Small businesses should not be afraid to forecast their sales.  Here are a few reasons why.

Lean Launchpad: A Crash Course in Startup Success – Carol Tice, Entrepreneur

A tested educational approach to startup success.

This post was authored by Founders Workbench.

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