This week’s stories include eight customer service differentiators, how to find and secure the right grant, and the importance of building a forecast. Be sure to also look into Lean Launchpad – a class that can teach us all a thing or two about what it takes to build a business.
8 Ways To Provide Outrageously Successful Customer Service – James Black, TalkPath LLC
Different approaches to customer service that yield effective results.
Ask for Public Money, and You May Receive – Louise Lee, The Wall Street Journal
Advice on determining the appropriate grant for you and how to apply.
Why And How Sales Forecasting Is Vital To Management – Tim Berry, OPEN Forum
Small businesses should not be afraid to forecast their sales. Here are a few reasons why.
Lean Launchpad: A Crash Course in Startup Success – Carol Tice, Entrepreneur
A tested educational approach to startup success.
This post was authored by Founders Workbench.